Netflix problem on TV: all solutions (step by step)

Netflix issues on TV often occur at the worst possible moment: black screen, app closing, endless loading, error messages... The good news is that in most cases, the problem can be resolved in a matter of minutes with the right steps.

In this guide, we will look at:

• quick checks (network, account, updates);
• fixes that resolve 80% of bugs (restart, cache, reinstallation);
• What to do if Netflix is no longer available on this device;
• and how to optimize your subscription if you use Netflix very often.

1) Identify the most common cause (in 2 minutes)

Before "reinstalling everything," perform these three checks: they will save you time.

Check the TV's Internet connection

• Open another app (YouTube, browser, operator replay).
• If everything is slow or won't open, the problem is probably with the Wi-Fi/Ethernet connection.
• Restart your Internet box (unplug it for 20–30 seconds, then plug it back in).

Check if Netflix is experiencing a server outage

Sometimes Netflix malfunctions everywhere (errors, slowdowns, black screen). If everything else works on the TV but Netflix does not, test Netflix on another device (phone, computer).

• If that doesn't work either: there's no need to change anything on the TV side, just wait and try again a little later.

Verify that your account is active

An expired subscription, a rejected payment method, or a necessary reconnection can cause strange behavior (return to the login screen, repeated errors).

2) Solutions that fix most Netflix bugs on TV

2.1 Restart the TV properly (not just "turn it off/on")

Smart TVs often remain in standby mode and keep processes blocked.

• Turn off the TV.
• Unplug it from the power outlet for 30 seconds.
• Unplug, plug back in, turn it back on, and restart Netflix.

In many cases, simply restarting the device will resolve a Netflix issue on TV related to memory or a frozen app.

2.2 Force the Netflix app to close

Depending on your TV (Android TV/Google TV, certain set-top boxes), you can:

• Go to Settings → Apps → Netflix;
• click on Force Stop;
• restart Netflix.

2.3 Clear cache and data (Android TV / Google TV)

When Netflix keeps loading or crashes on launch, a corrupted cache is a classic cause.

• Settings → Apps → Netflix
• Clear the cache
• If that doesn't work: Clear your data (this may log you out, which is normal).

This is often the closest method to resetting Netflix on TV when you want to start over with a "clean" app without bugs.

3) Reinstall Netflix: the real "reset" when nothing else works

If the problem persists despite clearing the cache and restarting, reinstallation is the most reliable fix.

3.1 Uninstall and then reinstall the application

• Settings → Apps → Netflix → Uninstall
• Restart the TV
• Reinstall Netflix from the store (Google Play / manufacturer store).

On some TVs, Netflix is pre-installed and cannot be completely uninstalled. In this case:

• Look for Deactivate (instead of Uninstall), then Reactivate.
• Update the Netflix app if an update is available.

3.2 Updating the TV (firmware/system)

An up-to-date app on an outdated system may become unstable.

• Settings → About / Support → Software Update
• Install available updates
• Then restart

4) “Netflix is no longer available on this device”: what should I do?

This message usually appears when Netflix no longer supports your device model (TV too old, box obsolete, system version not compatible) or when the application can no longer be updated.

4.1 Check if a Netflix or system update is available

• If a Netflix update is available, install it.
• If the TV no longer offers system updates, compatibility may be lost.

4.2 Work around the problem with an external device

If the TV is too old, the simplest solution is to use a modern streaming device:

• Chromecast / Google TV
• Fire TV
• Apple TV
• Android TV box
• Console (depending on model)

In this scenario, the TV serves as a screen, and the Netflix app runs on the external device (which will be updated for years).

4.3 “HDMI from computer” option

As a temporary solution, you can also connect a PC/Mac via HDMI and watch Netflix through your browser while you decide on a more convenient solution.

5) Common Netflix issues on TV (and targeted solutions)

Netflix displays a black screen but the sound works

• Close Netflix, restart it.
• Unplug the TV for 30 seconds.
• Check a display setting (HDR/resolution) if you have recently changed the picture mode.
• Try Netflix on another HDMI input if you are using a box/dongle.

Netflix charges infinitely

• Test your connection speed (if possible via the app or another service).
• Switch to Ethernet temporarily if Wi-Fi is unstable.
• Clear cache + data.
• Restart the box and TV.

Netflix keeps disconnecting

• Change your Netflix password (for security reasons).
• Disconnect unused devices from your account settings.
• Check whether multiple people are using the same account at the same time, depending on your plan.

6) A great opportunity to optimize your Netflix subscription

When Netflix crashes on the TV, we often realize something: Netflix is used every day at home. And that's often where the monthly cost ends up weighing heavily, especially if you combine Netflix + Disney+ + Prime Video + music + everyday tools.

Reduce costs through shared subscriptions (no DIY required)

The principle is simple: when an offer includes several profiles/locations, it is possible to split the cost between several people instead of paying for it alone.

A platform such as Spliiit makes it possible to manage shared subscriptions in a simpler and more secure way:

• the account owner retains control over their subscription,
• co-subscribers pay only their share,
• Payments are automated and regulated.

The result: you can continue to watch Netflix as usual on your TV (or via a modern set-top box/dongle if necessary), but often with a lower monthly budget.

FAQ – Netflix issue on TV

How do I reset Netflix on TV?

The most effective method is to:

1. force the app to close,
2. clear the cache (and possibly the data),
3. Then, if necessary, uninstall and reinstall Netflix.
   This is the cleanest "reset" to start from a healthy installation.

Why is Netflix no longer available on this device?

In general, this means that the device (often an older TV) is no longer compatible or no longer receives the necessary updates. The simplest solution is to use an external device (Chromecast/Google TV, Fire TV, Apple TV, etc.) that will remain compatible for a long time.

What should I do if Netflix works on my phone but not on my TV?

In this case, the issue often stems from the TV (app, cache, update) or the TV's specific network connection. Try the following in order: complete restart, cache/data, reinstallation, then check for system updates.

Could a Netflix problem on TV be caused by Wi-Fi?

Yes. TVs sometimes have poorer Wi-Fi reception than phones. If Netflix keeps buffering or the quality drops significantly, try using an Ethernet connection or move the box/router closer (or use a repeater).

Key points to remember

• A Netflix problem on TV can often be solved by completely restarting the device and clearing the cache/data.
• Reinstalling the app is the most reliable "reset" when bugs persist.
• If Netflix is no longer available on this device, a modern streaming stick/box is usually the simplest solution.
• If Netflix is part of your daily routine, sharing a subscription via Spliiit can help reduce your bill while still allowing you to enjoy it comfortably on a big screen.

‍