Deezer problem: simple solutions (and common causes)

Deezer is usually very stable... until the day everything goes wrong: the app won't open, the music cuts out mid-song, offline downloads disappear, or the account refuses to log in. The good news is that most Deezer issues can be resolved with a few simple checks.

In this guide, we review the most common problems (mobile, computer, car, speakers), with concrete and quick solutions.

1) Deezer no longer launches or crashes on startup

Check the essentials (often that's enough)

• Restart the phone (yes, classic, but effective).
• Update Deezer via the App Store/Google Play.
• Make sure you have enough free space (an app that runs out of storage may crash).

Clear the Deezer cache (Android)

On Android, a corrupted cache can cause a Deezer bug when launching the app:

1. Settings → Apps → Deezer
2. Storage → Clear cache
3. Restart the app

Avoid "Clear Data" if you have a lot of offline downloads: it may delete them depending on the device.

Clean reinstall

If Deezer keeps crashing:

• Uninstall the app
• Restart the phone
• Reinstall Deezer, then log back in.

2) Deezer music cuts out, pauses, or loops continuously

When Deezer disconnects from Wi-Fi or 4G/5G, it is often related to the network or a battery setting.

Test the network (Wi-Fi/mobile data)

• Try another Wi-Fi network (or switch to mobile data).
• If you are using mobile data, check that Deezer has permission:
  • iOS: Settings → Deezer → Cellular Data
  • Android: Settings → Apps → Deezer → Mobile data

Turn off battery restrictions

Some optimizations kill Deezer in the background:

• Android: Settings → Battery → Optimization → Deezer → Not optimized
• On certain models (Samsung/Xiaomi/Huawei), also look for:
  • “Apps in standby mode”
  • “Automatic start-up”
  • “Background management”

Check audio quality and "data saving" mode

On an unstable network, high quality can cause endless loading times:

• In Deezer → Settings → Audio
  • temporarily lower streaming quality
  • Enable the "data saving" option if available.

3) Deezer offline: downloads impossible, missing, or unusable

Offline mode is convenient... but can become frustrating when Deezer stops downloading or downloaded tracks turn gray.

Common causes

• Not enough space on the phone
• Unstable SD card (Android)
• Deezer has lost access to storage (permissions)
• Connection required to "renew" certain rights (depending on configuration)

Quick solutions

1. Check the free space (at least a few GB if you download playlists).
2. Start downloads over a stable Wi-Fi connection.
3. On Android, avoid constantly moving the location (internal memory ↔ SD).
4. Disconnect/reconnect your Deezer account if downloads remain blocked.

4) Connection problem: Deezer refuses to log in or "spins" endlessly

If Deezer no longer connects (password rejected, endless loading screen, return to login page), start by isolating the cause.

Useful checks

• Test the connection on a browser (on the Deezer website): this will confirm whether the account is working.
• If you are using a Google/Apple/Facebook login, please try:
  • to reconnect using the same method
  • or reset the password if an email address is associated with it

Unlock a "locked" login

• Disable VPN/proxy if you are using one
• Try 4G/5G if Wi-Fi is causing problems (or vice versa).
• Clear the cache (Android) or reinstall (iOS/Android)

5) Deezer does not work with Bluetooth (car, speaker, headphones)

A Deezer problem with Bluetooth often looks like a Deezer problem... when in fact it's the audio device or Bluetooth connection that's malfunctioning.

Quick checklist

1. Forget the Bluetooth device, then reassign it
   • iOS/Android: Bluetooth → device → "Forget"
2. Turn Bluetooth off and on again
3. Restart the speaker/car stereo
4. Try another audio app (YouTube, local files)
   • If everything cuts out: the problem is probably with Bluetooth, not Deezer.

Common issue: Deezer cuts out when you receive a notification

On some phones, notifications and voice assistants may interrupt the audio. Try:

• silent mode / “Do Not Disturb”
• Temporarily disable the voice assistant in the car if necessary.

6) Deezer Premium: active subscription but ads/limited features

When Deezer Premium "does not apply," the problem often stems from the logged-in account or payment method.

To be verified

• Are you logged into the correct Deezer account? (especially if you have multiple email addresses)
• If the subscription was purchased via the App Store/Google Play:
  • Check the status in Apple/Google subscriptions.
  • Restart the app and then look for "Restore Purchase" (depending on the version).

If the payment failed

A declined payment may result in a downgrade to the free version:

• update your payment method
• Wait a few minutes after settling your account, then restart Deezer.

7) Optimize your music budget when you use Deezer often

When you spend time troubleshooting a Deezer issue, it's often because you use the app every day. And over time, the music subscription (plus Netflix, Disney+, Prime Video, etc.) ends up weighing heavily on your budget.

A simple solution is to split the cost of a multi-user subscription, when the offer allows it, rather than paying for it yourself. Platforms such as Spliiit facilitate this principle: they connect people who share a subscription and manage the distribution of payments in a clear and secure manner.
The result: you get to keep the convenience of a premium account while reducing your monthly digital subscription bill.

FAQ — Deezer issue

Why is Deezer no longer working on my phone?

Most often: outdated application, corrupted cache (Android), lack of storage, or battery restrictions that shut down the app in the background. Updating the app and clearing the cache often solves the problem.

Why does Deezer music keep cutting out?

Causes: unstable network, audio quality too high for the connection, aggressive battery saving, or unstable Bluetooth (car/speaker). Try changing networks and disabling battery optimization for Deezer.

Why can't I download from Deezer?

Lack of space, unstable Wi-Fi, storage permissions, or problematic storage location (SD card). Check the free space, restart the Wi-Fi, and avoid moving the download location.

I pay for Deezer Premium, but I still see ads. Why?

You are often logged into the wrong account, or the subscription was purchased through Apple/Google and has not been "restored" correctly. Check the account, then the subscription status in your store.

Key points to remember

• Most Deezer bugs are caused by the cache, network, battery restrictions, or Bluetooth.
• Always start with: update → restart → network test → battery settings.
• If you use Deezer (and other services) very regularly, optimizing the cost of subscriptions can make a real difference to your monthly budget—especially through supervised sharing when possible.

‍