My Deezer Account: Sign In, Family Management, and Help

To access your Deezer account, go to deezer.com or open the mobile app, then enter your email address and password. The account then works on all compatible devices: web, smartphone, smart TV, car, and smart speakers. Since 2023, the Premium plan at €11.99/month includes HiFi/FLAC quality at no extra cost, and the Family plan at €19.99/month allows for six accounts (1 administrator and 5 members).

Key points to remember

• Sign in to my Deezer account via deezer.com or the mobile app using my email address and password
• The Premium plan, priced at €11.99/month, now includes FLAC without the need for a separate Hi-Fi player, effective 2023
• The Family plan for €19.99/month includes access to 6 accounts (1 admin + 5 members) and Deezer Kids
• Available on the web, iOS, Android, smart TVs, CarPlay, Android Auto, Sonos, Echo, and PlayStation
• If you forget your password, a reset link will be sent to your email within a few minutes

How do I log in to my Deezer account?

You can log in through three main channels: the deezer.com website, the mobile app (iOS and Android), or a compatible device. The same login credentials work across all platforms—a single email address and password give you access to your entire library.

Web connection

• deezer.com — Click "Sign In" in the top right corner and enter your login credentials
• Sign in with Facebook, Google, or Apple — use the same account you used when you signed up
• 6-digit code — enter it on a device that's already logged in to open Deezer on another device without a password
• Magic Link — Deezer can send a login link via email if you enable this feature

Log in to the mobile app

The Deezer app is free on the App Store and Google Play. After installing it, tap "I already have an account" and enter your login credentials. If you created your account using Facebook or Apple, select the corresponding button to avoid errors.

Connect to smart TVs, cars, and speakers

• Smart TV — Samsung Tizen, LG webOS, Apple TV via the dedicated app, followed by a 6-digit code displayed on the screen
• Car — Apple CarPlay and Android Auto automatically resume your smartphone session
• Speakers — Sonos, Bose, Google Home, Amazon Echo via their respective apps, then add the Deezer service
• Consoles — Deezer is available on PlayStation 4 and PlayStation 5 via the PlayStation Store

How do I create a Deezer account?

Signing up takes less than two minutes. There are three options available: email and password, signing in via Facebook, Google, or Apple, or signing up through a mobile carrier plan (Bouygues, SFR, or Orange, depending on current promotions).

• Sign up via email — form at deezer.com/register, email verification
• Sign up via Facebook / Google / Apple — 1 click, no password required
• Email verification — Deezer sends an instant verification link
• Choose your plan —Free or Premium—when you sign up
• Payment — Credit card, PayPal, direct debit, or mobile carrier (mobile plan)
• Activation — immediate access after payment confirmation

What should I do if I forget my password?

On the login page, click "Forgot your password?" Enter the email address associated with your Deezer account: you should receive an email with a reset link within a minute. The link usually expires after 24 hours.

• Check your spam folder if you don't receive the email within 5 minutes
• Forgot your email address? — Contact support using the help form in the app or at deezer.com/contact
• Account created via social media — use "Sign in with Facebook/Google/Apple" instead of a password
• Lost your phone? You can log back in from any other device using your email address
• If nothing works, check out our guide to Deezer connection issues

What are Deezer's plans for 2026?

Deezer offers five main plans in 2026. All paid plans now include FLAC/HiFi quality at no extra cost—a decision made in 2023 that eliminated the separate HiFi tier.

• Offer|Price|Accounts|Features
• Free|€0|1|With ads, limited quality
• Premium|€11.99/month|1|320 kbps + Hi-Fi FLAC, offline mode
• Annual Premium | €107.99/year | 1 | ≈ €9/month, same benefits
• Duo|$15.99/month|2|Two profiles, two separate libraries
• Family|$19.99/month|6|1 admin + 5 members, Family Mix, Deezer Kids
• Student|€1/month for 6 months, then €5.99/month|1|Proof of enrollment required

For details on subscription plans and current promotions, our 2026 Deezer Offers Guide lists all available options.

Save up to 70% on your Deezer Family subscription with a shared subscription. spliiit verified users so they can legally share the six spots in the Family plan. See how it works.

How does the Family Plan (6 accounts) work?

The Family plan, priced at €19.99/month, includes one admin account and five member accounts, for a total of six profiles. Each member has their own library, recommendations, and listening history. Deezer Kids mode filters content for children under 12.

Add or remove a member

• From the admin account — go to "My Account" and then "Family"
• Invite via email — send an invitation to each member
• Acceptance — the member creates an account or links an existing one
• Remove a member — the admin can delete a profile at any time
• Change the administrator — this can be done in the account settings
• Sharing is regulated: A complete guide to sharing on Deezer

Family Mix and Deezer Kids

The Family Mix combines the musical tastes of all six profiles into a single playlist. Deezer Kids, designed for children ages 3–12, offers lullabies, nursery rhymes, and audio stories. Explicit content is automatically filtered out.

What are the differences between Deezer Premium and HiFi?

Since October 2023, there has been no distinction. The Premium plan at €11.99/month includes lossless FLAC (1411 kbps), which was previously exclusive to Deezer HiFi (€14.99/month). All Premium subscribers have access to the HiFi catalog at no extra cost.

• Standard quality — 128 kbps (Free)
• High quality — 320 kbps MP3 (Premium and above)
• HiFi/FLAC — 1411 kbps lossless, included in Premium since 2023
• 360 Reality Audio — available on select tracks with compatible headphones
• Settings — Audio settings → Playback quality → "High Fidelity"

To compare Deezer with its direct competitors in terms of sound quality, read our Qobuz Hi-Res review or the Tidal vs. Qobuz comparison.

Want to enjoy Deezer Family without paying the full price? With a shared subscription, you can split the cost by legally sharing your subscription with other verified users. Find out how it works on spliiit

How does Deezer compare to Spotify and Apple Music?

Deezer occupies a unique position in the French market: as a French-based service (founded in Paris in 2007), it is one of the few direct competitors to Spotify, offering a comparable catalog and FLAC quality since 2023.

• Deezer Catalog — Over 120 million tracks, comparable to Spotify and Apple Music
• FLAC included in Premium — since 2023, a key advantage over Spotify (which has not yet rolled out HiFi across its service)
• Family plan with 6 accounts — such as Spotify Family, Apple Music Family, and Tidal Family
• Student — €5.99/month (market standard)
• Family Mix — a unique feature that creates a playlist combining the tastes of all 6 members
• Deezer Kids — the equivalent of Spotify Kids, a safe kids' mode

For a detailed comparison of the services, read our Deezer vs. Spotify guide. If you're considering an audiophile service, check out our Qobuz review as well.

How do I cancel or change my subscription?

You can cancel your subscription by going to "My Account" → "My Subscription" → "Cancel My Subscription." The cancellation will take effect at the end of the current billing period. If you subscribed through the App Store or Google Play, you must cancel through the respective store.

• Online cancellation — from your browser, in just 3 clicks
• Cancel on iOS — Settings → Apple ID → Subscriptions → Deezer
• Cancel on Android — Play Store → Payments and subscriptions → Deezer
• Plan change — upgrade from Premium to Immediate Family
• Pause — annual subscriptions cannot be paused; only monthly subscriptions can be
• Complete Guide: How to Cancel Deezer Step by Step

Which option is right for you?

The choice of plan depends on the number of users and how much you value sound quality.

• For occasional individual use: Premium for €11.99/month, with FLAC included
• For a couple: Duo plan for €15.99/month, two separate profiles
• For a family: Family plan for €19.99/month, six accounts + Deezer Kids
• For students: reduced rate of €5.99/month after the first 6 months at €1
• For budget-conscious audiophiles: The Premium model is sufficient—it comes with built-in FLAC support
• To share the cost: Family plan via a co-subscription platform

Frequently asked questions

Does my Deezer account work without a subscription?

Yes. The Free tier allows you to listen with ads and limited quality, without offline mode or access to FLAC files. Online listening is unlimited on computers, but limited on mobile devices (shuffle mode is required for certain playlists).

How many devices can be connected to a Deezer account?

A Premium account can be active on only one device at a time. The app can be installed on multiple devices, but only one device can play music at any given time. The Family plan allows for six simultaneous streams (one per member).

Is HiFi really included with Deezer Premium?

Yes, since October 2023. Deezer has discontinued the old HiFi plan at €14.99/month and included lossless 1411 kbps FLAC in all Premium, Duo, and Family plans. There are no additional fees.

Can you share a Deezer Family account with family and friends?

Yes, the Family plan is specifically designed for six users (1 admin + 5 members). The terms and conditions allow for sharing among family members or through specialized platforms. Our Deezer Family guide provides detailed best practices.

How do I change the language of my Deezer account?

Go to "My Account" → "Settings" → "Language." The interface is available in French, English, Spanish, German, Italian, Dutch, Portuguese, and other languages. The music catalog remains the same across all languages.

Does Deezer let you change your country?

The account is linked to a country at the time of registration. To change this setting, you generally need to delete the account and then create a new one from the new country. See our guide on changing countries on music streaming platforms for the corresponding procedure.

What should I do if Deezer crashes when I launch it?

First, check your internet connection. Force close the app and then restart it. If the problem persists, uninstall and then reinstall the app. If all else fails, contact support at deezer.com/contact. Our Deezer troubleshooting guide lists all common solutions.