Spotify refund: how to proceed depending on your purchase (and what to expect)

An unexpected Spotify Premium charge, a double payment, a subscription canceled too late... and the same question keeps coming up: can you get a Spotify refund?

The answer depends mainly on one thing: where the subscription was purchased (directly from Spotify, via the App Store, via Google Play, or via a partner). In this guide, we will look at:

• what Spotify reimburses (and what it generally does not reimburse);
• the procedure to follow depending on your payment method;
• What to do in case of billing after a free trial, charges despite cancellation, or double debits.
• How to contact support (and the reality of Spotify customer service phone support).

1) First and foremost: identify where the billing is coming from

Spotify refunds are not requested in the same place depending on the purchase channel.

1.1. Subscription purchased directly from Spotify

This is the case if:

• your payment will appear as Spotify on your bank statement, and
• Your Spotify account shows a payment managed by Spotify (not Apple/Google/partner).

In this scenario, Spotify refers you to its policy and handles requests through its support team.

1.2. Subscription purchased through Apple (App Store)

If the subscription was purchased on an iPhone/iPad and billed by Apple, Spotify cannot issue a refund on your behalf: the request must be made to Apple (reportaproblem).

1.3. Subscription purchased via Google Play

Same logic: if Google Play manages the subscription, the request goes through Google Play (and its rules).

1.4. Subscription via a partner (operator, package, etc.)

Spotify states that payments via a partner must be managed by that partner, not by Spotify.

2) Spotify refund policy: what customer support says

Spotify explains one thing above all else: canceling does not automatically trigger a refund.

• When you cancel Premium, your account remains Premium until the end of the period you have already paid for, then reverts to free.
• If you cancel during a free trial, the account immediately switches to the free plan.
• Spotify also specifies that,for information purposes, certain items are non-refundable (e.g., gift cards purchased in stores, payments via iTunes/partners).

👉 In short: a Spotify refund is possible in certain cases, but you must request it from the right place and with the right reason (billing error, unauthorized payment, double charge, etc.).

3) How to request a Spotify refund (direct purchase)

If you paid directly to Spotify, go to the support contact page and open a billing-related case.

Recommended steps (to maximize your chances)

1. Collect evidence: screenshot of the receipt, date, amount, payment method, screenshot of the "Subscription" page of the account.
2. First cancel the subscription if the goal is to avoid a future payment (cancellation stops renewal, even if it does not automatically issue a refund).
3. Contact Spotify support with a clear message:
   • reason (double debit/debit after cancellation/free trial billed/fraud);
   • date and amount;
   • Spotify account email address;
   • Last 4 digits of the card (if requested) or invoice reference.

4) If you paid via Apple: request a refund from Apple

For a Spotify subscription billed by Apple, the request is made on Apple's official website:

• Go to reportaproblem.apple.com;
• select "Request a refund";
• Select the relevant subscription and submit the request.

Apple also indicates a response time of approximately 24 to 48 hours (followed by a possible bank processing time if accepted).

5) If you paid via Google Play: request a refund from Google

For a Spotify subscription managed through Google Play, you can request a refund in Google Play, according to their terms and conditions.

• See Google Play Help "Request a refund" and follow the procedure.

6) Common cases: what to do depending on your situation

6.1. “I was billed after the free trial.”

Spotify reminds users that if a payment method is registered, billing will begin at the end of the trial period according to the terms of the offer, and cancellation during the trial period will immediately revert the account to free status.

To be verified:

• trial end date;
• cancellation confirmation email;
• purchase channel (Spotify / Apple / Google).

6.2. “Debit despite cancellation”

Spotify explicitly references this type of case in its articles related to billing ("Charges despite cancellation"). The right thing to do: check whether the cancellation applies to the correct account and whether the purchase was made through a third party.

6.3. “Double billing”

Same approach: identify whether two subscriptions have not been activated (e.g., one via Spotify + one via Apple). Spotify lists double billing as a support topic.

6.4. Unauthorized payment / suspected fraud

In this case:

• change your Spotify password;
• secure your email;
• Contact Spotify support (or Apple/Google support, depending on the channel) and indicate "unauthorized payment."

7) Spotify customer service phone number: is there a number?

This is a very common question, especially in the event of an urgent billing issue. However, Spotify officially states that it does not offer telephone support and refers users to its support message board and community.

In practical terms, the most reliable option remains:

• the form/chat via the "Contact Us" page (Spotify support).

8) Avoid the next refund request: optimize the cost of Spotify

Many requests for refunds stem from a simple observation: subscriptions are expensive when you combine music, streaming, and other services.

If you use Spotify Premium regularly, a more sustainable approach is to reduce the monthly cost rather than trying to get a refund for a month you have already paid for.

Spotify offers multi-account plans (Duo/Family) with eligibility rules (including the concept of household and address).
In this context, a platform such as Spliiit allows users to set up a co-subscription: the account holder remains in charge of managing the service, and co-subscribers reimburse their share in a structured manner, which helps to spread the cost over time (Spotify, but also other digital subscriptions).

FAQ – Spotify refund

Can you get a Spotify refund by canceling Premium?

As a general rule, canceling Premium stops renewal but does not automatically trigger a refund: the subscription remains active until the end of the period already paid for.

I can't find the refund request in Spotify. Is this normal?

Yes: the request depends on the purchase channel. If the subscription was purchased via the App Store or Google Play, you must go through Apple or Google.

Can Spotify refund a payment made via iTunes/Apple?

Spotify states that it cannot refund Premium payments made through a partner such as iTunes, and that you must contact the partner concerned.

How long does an Apple refund for a subscription take?

Apple mentions a response within 24 to 48 hours, then a possible additional delay before the refund appears, depending on the payment method (if the request is accepted).

Key points to remember

• A Spotify refund depends first and foremost on the purchase channel (Spotify vs. Apple vs. Google vs. partner).
• Spotify does not offer telephone customer service: the official channel is online support.
• If your main goal is to pay less over time, optimization (Duo/Family + supervised co-subscription) prevents you from falling back into the cycle of "cancellation/dispute/refund."

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