NordVPN refund: how to cancel and get your money back

Have you just signed up for NordVPN and want to back out? Good news: NordVPN offers a 30-day money-back guarantee on new subscriptions. In practice, the difference between canceling NordVPN and getting a NordVPN refund comes down to one key point: canceling your renewal does not automatically trigger a refund.

In this guide, we see exactly:

• in which cases reimbursement is possible (and in which cases it is not);
• How to unsubscribe from NordVPN correctly, depending on your purchase method;
• how to avoid unwanted automatic renewal;
• What to do if you do not see the refund option.

1) NordVPN refund: in which cases is it possible?

NordVPN offers a 30-day money-back guarantee on new subscriptions (i.e., the initial purchase). However, renewed subscriptions are generally non-refundable under this policy (except where required by local law).

Another important point: according to the terms and conditions posted in the NordVPN support area, certain payments may not be eligible, including:

• if the 30-day period has expired;
• if the subscription is a recurring monthly subscription;
• if multiple refunds have already been granted on the account.

👉 Moral of the story: if your goal is to get a NordVPN refund, don't just cancel your renewal: you need to submit a refund request via customer support/your account page.

2) How to get a NordVPN refund (official method)

Step 1 — Check where you purchased the subscription

The path depends on the purchase channel:

• Purchase on the NordVPN/Nord Account website: refund handled by NordVPN.
• Purchase via Apple App Store: refunds are handled by Apple (NordVPN cannot issue refunds on their behalf).
• Purchase via Amazon Appstore: refund managed by Amazon.
• Purchase via Google Play: sometimes manageable via NordVPN (and sometimes directly via Google if the payment is very recent).
• Purchase via a reseller (marketplace, card, bundle, etc.): refund to be requested from the reseller.

Step 2 — Contact support and submit the request

NordVPN states that requests must be made via support (live chat): the team will send you a link to access the screen where eligible payments display a "Refund" button .

Then you:

1. Confirm your identity/access to the account via the link you received.
2. Click Refund if the payment is eligible.
3. choose a pattern;
4. Confirm.

Step 3 — Deadlines

After validation, you will receive a confirmation email. Processing may take a few hours on the interface side, and depending on the payment method, it may take up to ten business days for the credit to appear in your bank account.

3) Unsubscribe from NordVPN: stop automatic renewal

Even if you request a refund, it is essential to cancel your NordVPN subscription on the renewal date, otherwise you may be charged on the next due date.

3.1. Cancel NordVPN if you purchased on the website (Nord Account)

To cancel NordVPN (meaning "stop renewal"):

1. Log in to your Nord Account.
2. Go to the Billing tab.
3. Next to Auto-renewal, click Cancel.
4. Confirm the cancellation of the renewal.

You should receive an email confirming that automatic renewal has been disabled.

Please note: canceling your NordVPN subscription (stopping renewal) prevents future charges, but does not necessarily trigger a refund. To receive a refund, you must submit a specific request.

3.2. How to unsubscribe from NordVPN if the purchase was made on a mobile device

• iPhone/iPad (App Store): Cancellations and refunds are handled by Apple (in your iOS subscriptions).
• Android (Google Play): Cancellation is done in Google Play (Payments and subscriptions), and refunds depend on the time frame and applicable rules (Google or NordVPN, as applicable).
• Amazon Appstore: managed by Amazon.

4) I don't see the "Refund" option: what should I do?

On the NordVPN interface, the Refund button only appears if the payment is considered eligible. If you don't see it, common reasons include:

• more than 30 days since purchase;
• monthly recurring subscription;
• purchase already refunded several times;
• purchase made via Apple/reseller (therefore outside the NordVPN refund system).

If you think you are eligible, the easiest thing to do is to contact support via chat: they can confirm your eligibility and the correct channel (NordVPN, Apple, Google, reseller).

5) Avoid surprise renewals: the 3 reflexes

1. Turn off auto-renewal as soon as you know you don't want to continue.
2. Keep the email confirming cancellation of renewal.
3. If you are close to the deadline, submit your refund request quickly, as time is against you.

6) Alternative if your real problem is the price (rather than NordVPN)

Sometimes, "reimbursement" is mainly a reaction to mounting bills: VPN + streaming + music + tools... and at the end of the month, it stings.

If you actually use NordVPN, there is a smarter approach than canceling: optimizing your subscription budget.

NordVPN allows you to connect up to 10 devices simultaneously with a single account, which can cover multiple devices in the same household (or those of relatives, depending on the terms of service). In other words, if several people use it in your home, you can often share the cost instead of paying for it yourself.

👉 This is exactly where a co-subscription platform like Spliiit comes in handy: it allows you to share the cost of subscriptions and securely manage payments between participants, rather than doing it "by hand."
If you have multiple digital subscriptions, this is often the quickest way to reduce your monthly bill without giving up any of your services.

FAQ – NordVPN refunds & cancellations

Does NordVPN really offer a money-back guarantee?

Yes, NordVPN offers a 30-day money-back guarantee on new subscriptions (initial purchase), with conditions and exceptions depending on the purchase method.

Is canceling NordVPN enough to get a refund?

No. Canceling NordVPN (in the sense of "stopping automatic renewal") prevents future charges, but refunds usually require an explicit request via support/your account area.

How to unsubscribe from NordVPN on iPhone?

Cancellation must be done through Apple Subscriptions (Settings > your Apple ID > Subscriptions). Refunds are subject to Apple's rules.

How to unsubscribe from NordVPN on Android?

In Google Play: Profile > Payments and subscriptions > Subscriptions > NordVPN > Cancel. For a refund, it depends on the time frame and channel (Google or NordVPN, depending on the case).

How long does a NordVPN refund take?

After validation, it may take a few hours for the refund to appear on your account, and depending on your bank/payment method, it may take up to approximately 10 business days for the refund to appear.

Key points to remember

• NordVPN refund: possible within 30 days of the initial purchase, depending on conditions and purchase channel.
• Cancel your NordVPN subscription = turn off auto-renewal (essential to avoid being billed again).
• Refund = dedicated request (support/chat) or via Apple/Google/reseller, depending on your situation.
• If you actually use the service, consider reducing your costs by sharing your subscriptions intelligently via Spliiit, rather than canceling everything.

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