Effective date: 01/11/2023
These general terms and conditions of use apply without restriction or reservation to all services offered by SPLIIIT on the website https://www.spliiit.com (hereinafter the "Site").
The Site is a platform that brings together users (hereinafter the "Owners") who have subscriptions (hereinafter the "Subscriptions") to a number of entertainment sites and platforms offered by distributors (hereinafter the "Distributors") and which may benefit several users, and users who would like to subscribe to one or more of these sites and platforms (hereinafter the "Subscribers").
Owners and Subscribers are hereinafter referred to together as "Users".
In particular, the Site enables Owners and Subscribers to share the price of the Subscriptions concerned (hereinafter the "Services").
The purpose of these terms and conditions is to define the terms and conditions of use of the Services and to define the rights and obligations of the parties in this context.
They are accessible and printable at any time via a direct link at the bottom of the Site page.
These general terms and conditions of sale prevail over any other general or special terms and conditions not expressly approved by SPLIIIT.
They may be supplemented, where applicable, by conditions of use specific to certain Services, which supplement the present general conditions and, in the event of contradiction, prevail over the latter.
The Site and Services are operated by SPLIIIT, a joint stock company (société par actions simplifiée) with share capital of €71,280.00, registered in the Troyes Trade and Companies Register under number 850 505 694, whose registered office is located at 2 rue Gustave Eiffel, 10430 Rosières-près-Troyes (FRANCE).
SPLIIIT can be contacted at the following address, notably for any complaints:
Postal address: 2 rue Gustave Eiffel, 10430 Rosières-près-Troyes (FRANCE)
E-mail address:[email protected]
3.1 Legal capacity
The Site and Services are accessible to :
- any natural person with full legal capacity to enter into commitments under these terms and conditions. Individuals who do not have full legal capacity may only access the Site and Services with the consent of their legal representative;
- any legal entity acting through a natural person with the power or authorization required to contract in the name and on behalf of the legal entity.
3.2 Site and Services for private individuals only
The Site and Services are intended exclusively for private individuals and are not intended for professional use, understood as any use directly or indirectly related to a remunerated activity carried out on a non-casual basis in all sectors of industry and commerce.
The acceptance of the present general conditions is materialized by a checkbox in the registration form. This acceptance must be full and complete. Any conditional acceptance is considered null and void. Users who do not agree to be bound by these terms and conditions must not access the Site or use the Services.
Users are expressly informed and accept that they are contracting directly with the Distributor offering the Subscription concerned, by accepting the Distributor's general terms and conditions by means of a checkbox when registering on the Site.
To use the Services, the User must :
- either complete the registration form available on the Site ;
- be registered with one of the third-party sites indicated on the Site and use the login details for said third-party site to register on the Site. In this case, the User must provide SPLIIIT with any additional information requested. The User expressly authorizes SPLIIIT to access his/her account data on the third-party site concerned.
In all cases, the User must provide all information marked as mandatory. Any incomplete registration will not be validated.
A user account corresponds to a physical person, and only one user account is authorized per person.
Registration automatically leads to the opening of an account in the User's name (hereinafter the "Account"), giving him/her access to a personal space (hereinafter the "Personal Space") which enables him/her to manage his/her use of the Services in a form and according to the technical means that SPLIIIT deems most appropriate for rendering said Services.
The User guarantees that all the information he/she provides in the registration form or via the third-party sites referred to above is accurate, up-to-date and sincere, and is not misleading in any way.
He/she undertakes to update this information in his/her Personal Space in the event of any modifications (in particular in the event of a change of e-mail address), so that it still corresponds to the above-mentioned criteria.
The User is hereby informed and accepts that the information entered for the purposes of creating or updating his/her Account shall constitute proof of his/her identity. The information entered by the User is binding upon validation.
The User may access his or her Personal Space at any time by entering his or her login and password.
The User undertakes to use the Services personally and not to allow any third party to use them in his place or on his behalf, unless he assumes full responsibility for doing so.
The User is likewise responsible for maintaining the confidentiality and security of his/her login and password, any access to the Site using the latter being deemed to have been made by the User. The User must immediately contact SPLIIIT at the address mentioned in article 2 hereof if he notices that his Account has been used without his knowledge. The User acknowledges SPLIIIT's right to take all appropriate measures in such a case.
Prior to any online subscription, and in particular in application of the provisions of article L111-1 of the French Consumer Code (Code de la consommation), the User may view the Services on the Site.
7.1 Services provided to Owners
Owners who have one or more Subscriptions open to several Users with one of the Distributors registered by SPLIIIT may offer their Subscription(s) for sharing on the Site.
In the event that the Distributor of the Subscription concerned is not registered by SPLIIIT, the Owner may propose the addition of this Distributor directly on the Site, under the conditions described on the Site.
The Owner acknowledges and accepts that he may only offer on the Site Subscriptions which, in accordance with the Distributors' general terms and conditions, are open to several Users. In this respect, SPLIIIT will refuse to share any Subscription that does not meet this criterion.
The Owner who receives a Subscription request via the Site undertakes to respond to this request within 48 hours of receipt.
If no response is received within this period, the Subscription request will be cancelled.
If the Subscription request is confirmed within the above time limit, the Subscriber who made the request will have access to the Owner's Subscription, via a link sent directly to him by the Owner, within 12 hours of confirmation of his request, using the messaging system provided on the Site.
If the Owner fails to send the link within this period, the Owner's account will be blocked and SPLIIIT will refund the Subscriber the amount of the Subscription already paid.
The amount corresponding to the Subscriber's share of the Subscription will be paid by SPLIIIT to the Owner's balance. In this respect, the Owner may provide SPLIIIT with all the documents requested, in particular his IBAN, so that it can pay the amounts concerned into a bank account from his balance. The Owner may also decide to use the funds available on his balance directly on the Site.
As an exception to the above, the Owner acknowledges and accepts that the amount of the Subscriber's subscription will only be paid to the Owner once SPLIIIT has received the amounts owed by the Subscriber. Consequently, in the event of non-payment by the Subscriber, SPLIIIT will not be able to reimburse the Owner.
Should the Owner terminate one of its Subscriptions, its Subscription will remain available to Subscribers for 30 (thirty) days following payment of the Subscription by the last Subscriber to have made payment.
SPLIIIT also makes the Site available to Owners to share Subscriptions privately with persons of their choice. In this case, the Owner acknowledges and accepts that SPLIIIT has no control over the sharing of Subscriptions by the Owner and acts only as a payment service agent in the relationship between Owners and the persons concerned by the sharing.
7.2 Services provided to Subscribers
Subscribers wishing to take out a Subscription via the Site acknowledge and accept that their subscription is subject to acceptance by the Owner concerned by the Subscription.
In the event of a positive response to this request by the Owner concerned, the Subscriber will receive confirmation by any written means, in particular by e-mail.
No cancellation of the request is possible within one hour of the request being made. At the end of this period, the Subscriber is free to cancel the request as long as no reply has been received from the Owner.
The Subscriber acknowledges and accepts that upon receipt of the Owner's confirmation, SPLIIIT will debit the amount corresponding to the first month's Subscription, in accordance with the conditions set out in the "Financial Conditions" article.
The Subscriber may choose to make several simultaneous Subscription requests for the same Distributor. In this case, the Subscriber acknowledges and accepts that in the event of simultaneous positive responses to these requests by the Owners, SPLIIIT will not reimburse the amounts charged.
Should the Owner terminate his/her Subscription, SPLIIIT undertakes to reimburse the Subscriber for the monthly amount of the Subscription, prorated for the number of days remaining until the end of the month of Subscription concerned.
SPLIIIT also makes the Site available to Owners to share Subscriptions privately with persons of their choice. In this case, the Subscriber acknowledges and accepts that SPLIIIT exercises no control over the private Subscriptions offered by an Owner and acts only as a payment service agent in the relationship between Owners and Subscribers.
As a result, no refund will be made if the Subscriber accesses a private offer proposed outside the platform.
7.3 Message service
Users also have access to a messaging system enabling them to communicate with other Users, under the conditions described on the Site.
The User is expressly informed and accepts that SPLIIIT may access messages exchanged by Users via this messaging system at any time, and may use them to enforce its rights, particularly in the event of legal action.
7.4 Ambassadors Program
In addition to the Services described on the Site, SPLIIIT offers Users an ambassadors program (hereinafter the "Ambassadors Program"), the conditions of access to which are also described on the Site.
In addition to these terms and conditions, Users wishing to participate in the Ambassadors Program must also accept the rules and regulations relating to the Ambassadors Program, by checking a box when registering for the Ambassadors Program.
8.1 Prices
The Services are provided by SPLIIIT to Owners free of charge, with the exception of connection fees, which are detailed on the Site.
For the provision of Services to Subscribers, SPLIIIT receives a commission, the amount of which is indicated on the Site.
Unless otherwise stated, prices are expressed in Euros and include all taxes.
SPLIIIT reserves the right, at its own discretion and on terms to be determined by it alone, to offer promotional offers or price reductions.
8.2 Revision of prices
The prices referred to in the article "Prices" may be revised by SPLIIIT at any time, at its own discretion.
The User will be informed of such changes by SPLIIIT by any useful written means (and in particular by email) at least 1 (one) month before the new prices come into effect.
Once in force, the new prices will apply when the Subscription is renewed.
8.3 Invoicing
Invoices for Services are issued and made available to the User in his Personal Space.
8.4 Payment terms
Payment of the Subscription price is made by direct debit using the User's credit card number.
Direct debit is carried out by the company Lemonway (see Lemonway's GTC), which alone retains the User's bank details for this purpose. SPLIIIT does not retain any bank details.
The price of the Subscription is due and is debited on the day the Subscription is taken out, then on the anniversary date of each renewal.
The User guarantees SPLIIIT that he/she has the necessary authorizations to use the chosen method of payment. The User undertakes to take the necessary steps to ensure that the Subscription price can be debited automatically.
8.5 Compensation
The User expressly accepts that all obligations to pay amounts of money arising between him and SPLIIIT, which are not subject to dispute as to their due date and amount, shall be set off against each other, as of right and without formality, whether or not the conditions for legal set-off have been met. Such set-off shall not, however, have the effect of releasing the parties from their accounting obligations, in particular with regard to the issue of invoices.
8.6 Late payments and payment incidents
The User is hereby informed and expressly accepts that any delay in payment of all or part of an amount due on the due date will automatically result, after 3 (three) unsuccessful attempts to collect the money, in the immediate suspension of the Services in progress until full payment of all amounts due by the User, without prejudice to the provisions of the "Penalties for default" and "Rescission" articles.
The User is obliged to provide accurate banking information.
The Services are subscribed to for an indefinite period.
The User may unsubscribe from the Services at any time, via his Personal Space.
Termination by SPLIIIT is carried out by sending an email to the User. Unsubscription takes effect within a maximum of 7 (seven) days of this request.
It results in the automatic deletion of the User's Account.
Users are informed that a right of withdrawal applies in principle to contracts for the provision of services concluded remotely between a professional and a consumer, and that this right must be exercised within 14 (fourteen) days of the conclusion of the contract.
However, they are expressly informed and accept that the Services are provided to them as soon as they register, and are therefore fully executed before the end of the withdrawal period referred to above. Consequently, they expressly waive their right of withdrawal, which may not be exercised, in accordance with article L.221-28 of the French Consumer Code (Code de la consommation).
The User expressly acknowledges and accepts:
(i) that the data collected on the Site and SPLIIIT's computer equipment are proof of the reality of the operations carried out in the context of the present contract;
(ii) that such data constitutes the principal means of proof accepted between the parties, in particular for the calculation of amounts due to SPLIIIT.
The User may access this data in his Personal Space.
Without prejudice to the other obligations set forth herein, the User undertakes to comply with the following obligations.
12.1 In using the Services, the User undertakes to comply with the laws and regulations in force and not to infringe the rights of third parties or public order.
12.2 The User acknowledges that he/she has familiarized himself/herself on the Site with the characteristics and constraints, particularly technical, of all the Services. The User is solely responsible for his or her use of the Services, and in particular for the relationships he or she may establish with other Users and the information he or she may communicate to them within the framework of the Services, and in particular via the messaging system. It is the User's responsibility to exercise appropriate caution and discernment in these relationships and communications. The User further undertakes to respect the usual rules of politeness and courtesy in his dealings with other Users.
In this respect, the Subscriber acknowledges and accepts that he/she undertakes not to modify the information relating to the Owner's Subscription and available when connecting to the Distributor's site, in particular the Owner's contact details and payment information.
The Subscriber is also responsible for maintaining the confidentiality of the login and password and undertakes in this respect not to communicate them to any third party and to use them for purely personal purposes.
In addition, the Subscriber acknowledges and accepts that the Subscription may only be used in the geographical area specified in the Distributor's general terms and conditions. Consequently, in the event of an attempt to connect outside the specified geographical area, the Subscriber undertakes to inform the Owner in order to avoid any suspicion of fraud.
The Owner acknowledges and accepts that by offering a Subscription on the Site, he/she undertakes to be the owner of the Subscription concerned. In the event of any doubt as to the ownership of a Subscription, SPLIIIT reserves the right to cancel the Owner's access to the Services under the conditions set out in the "Penalties for breach" article of this Contract.
Furthermore, the Owner undertakes to offer on the Site only Subscriptions (i) allowing the simultaneous connection of several users and (ii) subscribed in his/her country of residence.
Lastly, the Owner is authorized to offer the Subscription on the Site during a free trial period, provided that the Subscription is renewed at the end of the trial period. In the event of non-renewal, SPLIIIT may suspend the Owner's access to the Services under the conditions set out in the "Penalties for non-compliance" article.
12.3 The User undertakes to make strictly personal use of the Services. He therefore undertakes not to grant, assign or transfer all or part of his rights or obligations hereunder to a third party in any manner whatsoever.
12.4 The User undertakes to provide SPLIIIT with all necessary information and, more generally, to cooperate actively with SPLIIIT with a view to the proper performance hereof.
12.5 The User is solely responsible for the content of any kind (editorial, graphic, audio, audiovisual or other, including any name and/or image chosen by the User to identify him/her on the Site) that he/she disseminates within the framework of the Services (hereinafter referred to as the "Content").
The User warrants to SPLIIIT that he/she has all the rights and authorizations required to distribute such Content.
The User undertakes to ensure that the aforementioned Content is lawful, does not infringe public order, public morality or the rights of third parties, does not violate any legislative or regulatory provision and, more generally, is in no way likely to give rise to civil or criminal liability on the part of SPLIIIT.
The User thus refrains from disseminating, in particular and without this list being exhaustive :
- Content that is pornographic, obscene, indecent, shocking or unsuitable for a family audience, defamatory, insulting, violent, racist, xenophobic or revisionist,
- infringing Content,
- Content that impugns the image of a third party,
- misleading or deceptive Content, or Content proposing or promoting illicit, fraudulent or deceptive activities,
- Content harmful to the computer systems of third parties (such as viruses, worms, Trojan horses, etc.),
- and more generally Content likely to infringe the rights of third parties or to be prejudicial to third parties, in any manner or form whatsoever.
12.6 The User acknowledges that the Services offer an additional, non-alternative solution for accessing Distributors' Subscriptions, and that this solution is not a substitute for any other means the User may have at his disposal to achieve the same objective.
12.7 The User is hereby informed and accepts that in order to use the Services, he/she must be connected to the Internet, and that the quality of the Services depends directly on this connection, for which he/she is solely responsible.
12.8 Establishing a relationship via the Site subjects the User to specific obligations, particularly in terms of tax and social security. To find out which obligations apply to the User according to his/her own situation, the User is invited to consult the websites and practical information sheets put online by the French Treasury and Social Security, which can be accessed via the links below:
- Tax obligations (https://www.impots.gouv.fr/portail/node/10841);
- Social security obligations (http://www.securite-sociale.fr/Vos-droits-et-demarches-dans-le-cadre-des-activites-economiques-entre-particuliers-Article-87).
The User is solely responsible for the proper completion of all administrative, tax and/or social formalities and for all payments of contributions, taxes or duties of any kind that may be due in connection with his or her use of the Services. SPLIIIT cannot be held liable in any way in this respect.
The User hereby indemnifies SPLIIIT against any and all complaints, claims, actions and/or demands that SPLIIIT may suffer as a result of the User's breach of any of its obligations or warranties under these terms and conditions.
The User undertakes to compensate SPLIIIT for any loss it may suffer and to pay all costs, charges and/or judgments it may incur as a result.
14.1 It is strictly prohibited to use the Services for the following purposes
- carrying out illegal or fraudulent activities or activities that infringe the rights or safety of third parties,
- undermining public order or violating applicable laws and regulations,
- intrusion into a third party's computer system or any activity likely to harm, control, interfere with or intercept all or part of a third party's computer system, or violate its integrity or security,
- sending unsolicited e-mails and/or commercial prospecting or solicitation,
- manipulations intended to improve the referencing of a third-party site,
- use of the Site to disseminate information or links redirecting to a third-party site,
- aiding or inciting, in any form and in any manner whatsoever, one or more of the acts and activities described above,
- and more generally any practice that diverts the Services for purposes other than those for which they were designed.
14.2 Users are strictly forbidden to copy and/or misappropriate for their own purposes or those of third parties the concept, technologies, all or part of the data or any other element of the SPLIIIT Site.
14.3 The following are also strictly prohibited (i) any behaviour likely to interrupt, suspend, slow down or prevent the continuity of the Services, (ii) any intrusions or attempted intrusions into SPLIIIT's systems, (iii) any misappropriation of the Site's system resources, (iv) any actions likely to impose a disproportionate load on the latter's infrastructures, (v) any breach of security and authentication measures, (vi) any act likely to prejudice the financial, commercial or moral rights and interests of SPLIIIT or users of its Site, and more generally (vii) any breach of these general terms and conditions.
14.4 It is strictly forbidden to monetize, sell or grant all or part of the access to the Services or to the Site, as well as to the information hosted and/or shared therein.
In the event of a breach of any of the provisions of these general terms and conditions or, more generally, a breach of the laws and regulations in force by a User, SPLIIIT reserves the right to take any appropriate measure and in particular to:
(i) Suspend or remove access to the Services of the User who has committed or participated in the breach or infringement,
(ii) delete any Content posted on the Site in connection with the breach or infringement in question, in whole or in part,
(iii) publish on the Site any information message that SPLIIIT deems useful,
(iv) notify any competent authorities, cooperate with them and provide them with any information that may be useful in investigating and punishing illegal or illicit activities,
(v) take any legal action.
SPLIIIT also reserves the right to terminate the User's access to the Services :
- either ipso jure, fifteen (15) days after receipt by the User of a formal notice which has remained without effect, sent by registered letter with acknowledgement of receipt, stating the intention to apply the present clause,
- or in the event of the repetition of a breach previously notified by registered letter with acknowledgement of receipt, in which case termination shall take effect automatically on the date of dispatch of the registered letter with acknowledgement of receipt indicating the repeated breach, without prejudice to any damages that may be claimed from the User.
Termination automatically entails deletion of the User's Account, without prejudice to any other consequences that may arise in application of the present terms and conditions.
15.1 Penalties
In the event of a serious breach by the User of the provisions of these terms and conditions
terms and conditions (including, but not limited to, sharing stolen accounts, using false identification
usurpation of identity, creation of multiple accounts or purchases made on the Owner's account), SPLIIIT reserves the right to charge the User a penalty fee of 99 euros.
This penalty is deducted directly from the User's balance, within the limit of the amount available.
In the event that the User's balance is insufficient to cover the amount of the penalty, the full amount available will be deducted, and the difference will be billed to the User, who must pay the corresponding invoice within 30 days.
If the User's balance is empty, the penalty charges will be billed to the User, who must pay the corresponding invoice within 30 days.
16.1 SPLIIIT undertakes to provide the Services diligently and in accordance with the state of the art, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which the Users expressly acknowledge and accept.
16.2 SPLIIIT has no knowledge of the Content placed online by Users as part of the Services, on which it does not carry out any moderation, selection, verification or control of any kind, and in respect of which it acts solely as a hosting service provider.
Consequently, SPLIIIT cannot be held responsible for Content whose authors are third parties, and any claim must be directed in the first instance to the author of the Content in question.
Content detrimental to a third party may be notified to SPLIIIT in accordance with article 6 I 5 of law no. 2004-575 of June 21, 2004 for confidence in the digital economy, with SPLIIIT reserving the right to take the measures described in the article "Sanctions for breaches".
16.3 SPLIIIT acts as a broker in that it provides Owners and Subscribers with technical tools and means enabling them to enter into contact for the purposes of subscribing to Subscriptions via the Site. SPLIIIT's liability is limited to the provision of these means, as described herein, and to the connection of Owners and Subscribers.
SPLIIIT acts in its own name and does not undertake any legal act in the name and on behalf of Owners or Subscribers, who contract directly with each other.
SPLIIIT is not a party to the contracts concluded between Owners and Subscribers, and cannot under any circumstances be held liable for any difficulties that may arise during the conclusion or performance of these contracts, nor can it be a party to any disputes that may arise between Owners and Subscribers concerning Subscriptions, guarantees, declarations and any other obligations to which Owners or Subscribers may be bound.
However, with a view to constantly improving the quality of the Services, SPLIIIT invites Users to send it any comments or information they may wish to bring to its attention concerning the quality of transactions carried out via the Services.
16.4 SPLIIIT is a payment services agent, registered with the Registry of Financial Agents under number 850505694. It is therefore subject to specific obligations which it undertakes to respect.
16.5 Furthermore, SPLIIIT does not guarantee Owners any volume of business that it may achieve through the use of the Services.
16.6 SPLIIIT undertakes to carry out regular checks to verify the operation and accessibility of the Site. In this respect, SPLIIIT reserves the right to temporarily interrupt access to the Site for maintenance purposes. Similarly, SPLIIIT may not be held liable for temporary difficulties or impossibilities in accessing the Site due to circumstances beyond its control, force majeure, or due to disruptions in telecommunications networks.
16.7 SPLIIIT does not guarantee Users (i) that the Services, which are subject to constant research in order to improve their performance and progress, will be totally free from errors, defects or faults, (ii) that the Services, being standard and in no way offered solely to a given User in accordance with his or her own personal constraints, will specifically meet his or her needs and expectations.
16.8 In any event, the liability that SPLIIIT may incur hereunder is expressly limited to proven direct damage suffered by Users.
The systems, software, structures, infrastructures, databases and content of all kinds (text, images, visuals, music, logos, trademarks, databases, etc.) used by SPLIIIT within the Site are protected by all intellectual property rights or database producers' rights in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of SPLIIIT is strictly prohibited and may be subject to legal action.
SPLIIIT operates a personal data protection policy, the characteristics of which are set out in the document entitled "Personal Data Protection Charter", which the User is expressly invited to read.
Under no circumstances may SPLIIIT be held responsible for the technical availability of websites or mobile applications operated by third parties, including any of its partners and in particular Distributors, to which the User may have access via the Site.
SPLIIIT accepts no responsibility for the content, advertising, products and/or services available on such third-party websites and mobile applications, which are governed by their own terms of use.
Neither is SPLIIIT responsible for transactions between Users and Distributors to whom Users may be directed via the Site, and SPLIIIT shall in no event be a party to any disputes whatsoever with such third parties concerning, in particular, the delivery of products and/or services, warranties, representations and any other obligations whatsoever to which such third parties are bound.
Under no circumstances may the parties be held liable for any failure or delay in the performance of these general terms and conditions due to an event of force majeure as defined by article 1218 of the French Civil Code and recognized by jurisprudence, as well as, in any event, all acts of strike, terrorism and epidemic.
The occurrence of a case of force majeure suspends performance of the general terms and conditions as soon as one of the parties has received the information sent by registered letter with acknowledgement of receipt from the other party.
If a case of force majeure preventing either party from fulfilling its obligations continues beyond a period of 30 (thirty) days, the general terms and conditions may be terminated immediately and by operation of law, without legal formalities, by either party, by any means in writing, without either party having to pay the other any compensation whatsoever.
SPLIIIT reserves the right to modify these terms and conditions at any time.
The registered User will be informed of such modifications by email at least thirty days before they come into force.
Any User who does not accept the modified general terms and conditions must unsubscribe from the Services in accordance with the terms and conditions set out in the article "Duration of Services, unsubscription".
Subject to the article "Duration of Services, unsubscription", any User who uses the Services after the entry into force of the modified general terms and conditions is deemed to have accepted these modifications.
The User has the right to seek free mediation from a consumer mediator for the amicable resolution of any dispute with SPLIIIT concerning the performance of the present Terms and Conditions, under the conditions set out in articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code.
In the event of a dispute between the User and SPLIIIT, the User may have recourse, free of charge, to the following consumer mediator for an amicable resolution:
CM2C
14 rue Saint Jean
75017 Paris, FRANCE
https://www.cm2c.net/
If the User is a foreign consumer located in the European Union, he/she can go to the European platform for the settlement of consumer law disputes accessible by following the link below:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
These terms and conditions are regulated by French law.